--- title: EHR Integration for Healthcare and UCaaS description: How do you improve the patient experience? Prime, Vonage and SpinSci allow you to integrate your call center and EPIC EHR to improve PX image: https://primetelecommunications.com/hubfs/Assist%20and%20Engage-1.png --- [Skip to main content](https://primetelecommunications.com/en-us/ehr-integration-for-healthcare-and-ucaas#main-content) ![Prime_Logo MTSP PNG](https://primetelecommunications.com/hs-fs/hubfs/Prime_Logo%20MTSP%20PNG.png?width=200&height=92&name=Prime_Logo%20MTSP%20PNG.png) ![Prime_Logo MTSP PNG](https://primetelecommunications.com/hs-fs/hubfs/Prime_Logo%20MTSP%20PNG.png?width=200&height=92&name=Prime_Logo%20MTSP%20PNG.png) ![Prime_Logo MTSP PNG](https://primetelecommunications.com/hs-fs/hubfs/Prime_Logo%20MTSP%20PNG.png?width=200&height=92&name=Prime_Logo%20MTSP%20PNG.png) ![Prime_Logo MTSP PNG](https://primetelecommunications.com/hs-fs/hubfs/Prime_Logo%20MTSP%20PNG.png?width=200&height=92&name=Prime_Logo%20MTSP%20PNG.png) - [Home](https://primetelecommunications.com/en-us/unified-communications-voip-business-phone-systems) - Show submenu for Integration Solutions Integration Solutions - [AI+UCaaS=CX](https://primetelecommunications.com/artificial-intelligence-and-ucaas) - [MS Teams](https://primetelecommunications.com/prime-telecommunications-for-ms-teams) - [Salesforce CRM](https://primetelecommunications.com/salesforce-and-crm-integrations) - [EPIC and EHR Integration](https://primetelecommunications.com/en-us/ehr-integration-for-healthcare-and-ucaas) - [Optimized Unified Communications](https://primetelecommunications.com/en-us/what-is-an-optimized-unified-communications-solution) - Show submenu for Solutions for Your Industry Solutions for Your Industry - [Healthcare Solutions](https://primetelecommunications.com/healthcare-ucaas-solutions) - [Automotive Solutions](https://primetelecommunications.com/automotive-solutions) - [Non Profit Organization Solutions](https://primetelecommunications.com/non-profit-ucaas-solutions) - [Law Firm Solutions](https://primetelecommunications.com/prime-telecommunications-provides-law-firms-with-ucaas) - [HVAC Contractor Solutions](https://primetelecommunications.com/hvac-ucaas-solutions) - [About Us](https://primetelecommunications.com/en-us/about-us) - [Blog](https://primetelecommunications.com/blog) Open main navigation Close main navigation - [Home](https://primetelecommunications.com/en-us/unified-communications-voip-business-phone-systems) - Show submenu for Integration Solutions Integration Solutions - Integration Solutions - [AI+UCaaS=CX](https://primetelecommunications.com/artificial-intelligence-and-ucaas) - [MS Teams](https://primetelecommunications.com/prime-telecommunications-for-ms-teams) - [Salesforce CRM](https://primetelecommunications.com/salesforce-and-crm-integrations) - [EPIC and EHR Integration](https://primetelecommunications.com/en-us/ehr-integration-for-healthcare-and-ucaas) - [Optimized Unified Communications](https://primetelecommunications.com/en-us/what-is-an-optimized-unified-communications-solution) - Show submenu for Solutions for Your Industry Solutions for Your Industry - Solutions for Your Industry - [Healthcare Solutions](https://primetelecommunications.com/healthcare-ucaas-solutions) - [Automotive Solutions](https://primetelecommunications.com/automotive-solutions) - [Non Profit Organization Solutions](https://primetelecommunications.com/non-profit-ucaas-solutions) - [Law Firm Solutions](https://primetelecommunications.com/prime-telecommunications-provides-law-firms-with-ucaas) - [HVAC Contractor Solutions](https://primetelecommunications.com/hvac-ucaas-solutions) - [About Us](https://primetelecommunications.com/en-us/about-us) - [Blog](https://primetelecommunications.com/blog) - Search - [Contact Us](https://meetings.hubspot.com/vic-levinson) [Contact Us](https://meetings.hubspot.com/vic-levinson) Search # Better Healthcare Interactions Start with Proper Orchestration! Native workflow integration driving over 70M+ annual EHR interactions [Get the eBook](https://share.hsforms.com/1F_S8bjqiTTq-hRvFOsB9Xgcsbsm) ![SpinSci Integration](https://primetelecommunications.com/hs-fs/hubfs/Spinsci%20Integration.png?width=1482&height=704&name=Spinsci%20Integration.png) ![Orchestration](https://primetelecommunications.com/hs-fs/hubfs/Orchestration.png?width=1462&height=771&name=Orchestration.png) #### System of Orchestration Orchestration enables the front-office staff  and clinicians with real-time access to patient records every time a patient makes a call. - EHR to contact center integration - Automation of patient access workflows - Quick action for speed to care - A 360º view of the patient - Real-time EHR integration eliminating delays - Omni-channel self-service (Voice | Text | Chat) - Automation of workflows driving speed to care - Delivering patient reminders and notification triggered by real-time EHR events - Integrating with contact centers for high touch encounters as needed - Driving quick action and speed to care ![Assist and Engage-1](https://primetelecommunications.com/hs-fs/hubfs/Assist%20and%20Engage-1.png?width=1509&height=697&name=Assist%20and%20Engage-1.png) #### Patient Engage #### Patient Assist #### Patient Notify **Patient Engage** meet the ever changing needs of  patients by integrating key systems directly into their communications **Patient Assist** provides high touch assistance with contact center integration to EHR. By delivering critical info to agents, our solution allows them to save time and increase speed to care **Patient Notify** increases patient loyalty and rentention. How?  Eliminating wait times associated with record  lookups boosts patient satisfaction. Patients will appreciate the value you place on their time ![doctor handshake with a patient at doctors bright modern office in hospital](https://primetelecommunications.com/hs-fs/hubfs/doctor%20handshake%20with%20a%20patient%20at%20doctors%20bright%20modern%20office%20in%20hospital.jpeg?width=1000&height=667&name=doctor%20handshake%20with%20a%20patient%20at%20doctors%20bright%20modern%20office%20in%20hospital.jpeg) #### Enhanced User Experience - Patients want self-service allowing them  to participate in their own workflows - Patients want a high touch experience - Providers want to Increase Patient Loyalty and Retention ## Ask yourself A journey of a thousand miles begins with a single step. Changing and improving your PX begins with 6 Questions. [Speak to an Expert](https://meetings.hubspot.com/vic-levinson) - How are you coping with call volume, call  deflection, and average handle time (AHT)  challenges that impact agent ability to  meet SLAs and resolve patient calls? - What’s your current rate of scheduling  no-shows and cancellations? Did you  know contact centers with real-time EHR  integration can improve your business  metric? - How is your referral to registration  workflow being tracked? Did you know  contact centers can play a big role in  creating a proactive engagement to  contain revenue leakage? - Hospital billing, Professional billing, or  Single Billing office – Did you know  Contact Centers can improve patient  financial operations by consolidating  patient bills for a contact center agent?  - PCI compliance is top of mind for  Contact Center operations where credit  cards are processed by agents. Did you  know your contact centers can be free of  PCI sensitive data? - Automated pause and resume operations  during financial transactions is a manual  process and can jeopardize the  compliance guidelines. Did you know we  can automate the voice and screen  recordings natively from EHR (Epic)?  ## Prime puts it together Prime combines the Virtual Call Center from Vonage with SpinSCI to leverage your EHR investment ### Patient Engage Use Cases **Real-time Epic updates** Update EHR of patient actions such as confirming  appointments, rescheduling, added to waitlist, and more. Authenticating patients Enable self-service functions within Patient Access workflows by authenticating patients via multi-factor authentication Scheduling IVR Enable patients to execute on Scheduling, Self-Service routines. Also, can enable Self-service options for registration and contactless check-in process Empower Patients to execute self service routines Provide self-service features for billing via voice,  chat, and SMS (DTMF or NLU enabled-voice) Pharmacy IVR Self-service flows for a prescription refill with Epic Willow (Epic AppOrchard approved solution). ### Patient Assist Use Cases **Identifying patient of interest** Using matching parameters (single match, multi match, no match or mis-match), agents can quickly identify the patient of interest **Caller source and subject matching** Not all the time is a patient calling in, easily verify whether a patient, provider, clinician, etc is calling and the seamlessly understand where the caller was trying to reach (source of the call.) **PCP Information** Easily pull up primary care provider information for patient of interest and have ability to verify insurance. **Patient Journey mapping** Have a wholistic view of past encounters with each patient (clinical and telephony.) **Context Management** Scree Pop into any Epic/EHR Module and  retain all essential context of patient  interaction  ### Patient Notify - Use Cases **Pharmacy and Billing notifications** Send bill reminder notification from Epic resolute or pharmacy prescription pickup notifications based on dispense codes in Epic  WAM (Willow ambulatory) **Real-time Patient appointment notifications** Enabled with direct integration to Epic Cadence and Epic Prelude/EHR **Easy-to-use Management Portal** SpinSci Web management portal offers pre-built campaigns with predefined rules and predefined messages for multi-language support. **Increase in digital usage with Patient Portal** Real-time notifications for users to sign up for mobile app (Patient Portal) for digital interaction **Engage with Patient via the right channel** All notifications are sent based on the channel that the patient listed as their preference inside of Epic/EHR **Virtual Check in and Registration** Integration with Epic DAR report for registration notification for contact-less check-in ## Prime, Spinsci and Vonage Put it all Together! We already have HubSpot, but struggled building website pages using their modules. With SprocketRocket, we can finally build the pages we need for a high converting site. ##### Real Time Epic Updates ##### Authenticating Patients ##### Self Service Routines ##### Scheduling IVR ##### PCI Compliant Billing IVR ##### Pharmacy IVR ##### Caller Source and Subject Matching ##### Patient Journey Mapping ##### PCP Information ##### Context Management ##### Geolocation ##### Real Time Appointment Notifications ##### Virtual Check in and Registration ##### Pharmacy and Billing Notifications ## Strategy Kit How do you go about improving the patient experience (PX)? Here is a valuable guide to begin that journey! [Download Guide](https://share.hsforms.com/1F_S8bjqiTTq-hRvFOsB9Xgcsbsm) ![Blue and White Modern Business Book Cover](https://primetelecommunications.com/hs-fs/hubfs/Blue%20and%20White%20Modern%20Business%20Book%20Cover.jpg?height=2000&name=Blue%20and%20White%20Modern%20Business%20Book%20Cover.jpg) - [Home](https://primetelecommunications.com/en-us/unified-communications-voip-business-phone-systems) - Integration Solutions - Solutions for Your Industry - [About Us](https://primetelecommunications.com/en-us/about-us) - [Blog](https://primetelecommunications.com/blog) ©2025 Prime Telecommunications, Inc. All rights reserved.  [Privacy Policy](https://primetelecommunications.com/privacy) - - - -